Welcome to CC:World, my first podcast where I’ll share perspectives, thoughts, opinions, and discussions related to strategy, products, marketing, and more.  Each episode will focus on a specific area based on topics of interest that I’ve experienced, presentations I have given over the years as well as articles, interviews, talks, and books that got me thinking.

My goal with this podcast is to provide you with new ideas, a different perspective, as well as an opportunity to share the learning that could help you in your career. Some of the episodes will be accompanied by an article published in my blog. And sometimes, expect for me to go on an unrelated tangent.

As this is my first experimentation with podcasting, I am looking forward to improving your experience as the episodes progress. I would love to get your feedback, questions, and topics of interest, so please get in touch by either sharing an audio message or by filling out the form below.

Thanks for subscribing, listening and sharing!

Latest episodes

What is "Customer Delight"? CC:World

“Customer delight” is about putting a smile on someone’s face after they’ve used your product. It’s about putting the elements in place that will create an emotional link between the user and the product. It requires not only a clear understanding of why but also relentless attention to detail at every touch point—a “crafted with care” mentality. My name is Gérard Métrailler, and CC:World is my podcast where I'll share perspectives, thoughts, opinions, and discussions related to strategy, products, marketing, and more. Head on over to http://ccworld.ca/podcast/ to subscribe, share, and leave a message. — Send in a voice message: https://anchor.fm/gmetrail/message
  1. What is "Customer Delight"?
  2. Introducing the CC:World podcast

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    Disclaimer: The views and comments expressed in my podcast are my own and do not necessarily represent my past, current & future employers’ positions, opinions, products, or strategies.