I’ve had the immense privilege of working with highly talented product managers over the years. I’ve also shared paths with others who still had a long and tumultuous path ahead of them as they struggle to master their craft. If I’ve discovered anything, it’s that product management is part art, part craft and part science.
While I’ve argued previously that product managers do nothing and there are as many definitions of the product manager’s role as there are products and companies, we all strive—or, at least, should be striving—to master our craft. The journey itself toward what I’ll call Mastery in Product Management is hugely rewarding, each product manager should have his or her own understanding of what mastery is in their field and how to recognize when they have achieved that level. This is my take on it.
Continue reading “Product-Management Mastery: It takes (at least) 3”
Generally speaking, craftspeople take great care and pride in their work—their passion for what they do shows in the final product. Some craftspeople, however, are still remembered decades, even centuries, later. Here’s just one example. Of the hundreds of thousands, perhaps millions, of stringed instruments in the world today, only 1,100, or so, were made by Antonio Stradivari, the great Italian luthier. Almost 300 years ago, he hand-built what are widely acknowledged as the finest violins and cellos (and a few other instruments) on the planet. His are still the standard to which all other luthiers aspire. Despite now living in the age of technology and automation, we must follow in Stradivari’s footsteps. Our #1 priority should be building products that are crafted with care and designed to delight.
Continue reading “Product Managers: Dare to make products crafted with care”
Have you ever tried to use a new product and, instead of going through the documentation, simply followed the steps that seemed logical to you? If it worked, did you think “cool, they thought about that” or “the product understands me” or even “I wish every product I used were this easy”?
Customer delight is about putting a smile on a user’s face when he tries your product. It’s about understanding the users and delivering a great experience that enables them to be more creative, productive, or innovative when it comes to their tasks or the goals they are trying to achieve. It is about customers loving your product and wanting to use it rather than using it only because they have no choice. It’s ultimately about having a product that matters to the customer, one that builds an emotional connection with them.
Continue reading “What is “customer delight”?”