This podcast episode looks at lessons that businesses can learn from the top chefs and how they can drive true differentiation and customer delight through deep focus and care at every step of the way.
This episode is based on a corresponding blog post I wrote a few years ago.
Continue reading “Passion and care – Business lessons from the top chefs”
In the aviation world, safety is given a lot of attention—and rightfully so. Redundancy and checklists are everywhere and there is very strict regulation where everything is codified. As importantly, there are aviation-related organizations whose main focus is on learning from past mistakes. The business world could certainly learn a thing or two from the aviation industry.
This episode is based on a corresponding blog post.
Continue reading “Business Lessons from the Aviation World”
Setting pricing seems easy. You understand the value you provide to your users and how much they are willing to pay. Armed with that information, you set the price. But if you sell in more than one country or through partners, you very quickly add a whole new level of complexity that makes the whole exercise, well, fun.
This podcast episode is based on a corresponding blog post.
Continue reading “Getting the pricing right is harder than it seems”
When the success of your organization depends on global delivery within a window of just 24 hours, it’s imperative for your logistics and delivery systems to be flawless. Add to that a strict focus on delighting the customers using processes that rely heavily on outsourcing and you can see just what a challenge it would be. Wait a minute! There’s also that whole “deliver significant shareholder value and growth, year after year” thing. Daunting? Yes. But not for Santa, Inc. How does the company do it?
That’s what I look at in this podcast episode, using one of the great tools available to understand products, businesses, and other opportunities: the Business Model Canvas. A while back, I played around an applied the BMC to a holiday-season centric subject.
Continue reading “Santa, Inc. – The amazing business model of a reindeer pilot”
In this episode, I look at the difference between opinions and expertise, how to build expertise, and why expertise is so important. And remember: don’t be afraid of admitting that you don’t know and that you are going to find out. While I am no expert at podcasting, this CC:World podcast is a way for me to learn and find out for example, reason why I am experimenting with different styles. Let me know what you think.
Continue reading “It’s not your opinion, it’s your expertise that matters”
“Customer delight” is about putting a smile on someone’s face after they’ve used your product. It’s about putting the elements in place that will create an emotional link between the user and the product. It requires not only a clear understanding of why but also relentless attention to detail at every touchpoint—a “crafted with care” mentality.
This podcast episode is based on an article I previously wrote in my blog.
Continue reading “What is “Customer Delight”?”
Welcome to CC:World, my first podcast where I’ll share perspectives, thoughts, opinions, and discussions related to strategy, products, marketing, and more.
Continue reading “Introducing the CC:World podcast”