Product-Management Mastery: It takes (at least) 3

Poduct Management is, at once, an art, a craft and a science of setting, sharing and driving teams toward a product vision that will deliver significant values to its users. Becoming a Master Product Manager requires a broad range of skills from a deep knowledge of project management and work back plans to a strong ability to build lasting relationships with others and keep them motivated. In this article, I give my view on how to define Mastery in Product Management and how to know when you are getting there for your product. Spoiler alert: It takes three.read more >

The trinity of products: Quality, Resources and Time

You’ve heard the old saw: “Fast, good or cheap—pick two.” You can get good quality quickly, but it won’t be cheap. You can get a great price and have it ASAP but the quality will likely be suspect. Or you can have great quality at a great price but expect to wait for it. Developing products is a lot like that. It’s a flurry of constant choices—and compromises—that are about quality, cost and speed. Living within these constraints can be challenging, but living without constraints will almost certainly result in failure. What’s a product manager to do?read more >

What is “customer delight”?

“Customer delight” is about putting a smile on someone’s face after they’ve used your product. It’s about putting the elements in place that will create an emotional link between the user and the product. It requires not only a clear understanding of why, but also a relentless attention to detail at every touch point—a “crafted with care” mentality.read more >