Santa, Inc. – The amazing business model of a reindeer pilot

Santa, Inc. – The amazing business model of a reindeer pilot

When the success of your organization depends on global delivery within a window of just 24 hours, it’s imperative for your logistics and delivery systems to be flawless. Add to that a strict focus on delighting the customers using processes that rely heavily on outsourcing and you can see just what a challenge it would be. Wait a minute! There’s also that whole “deliver significant shareholder value and growth, year after year” thing. Daunting? Yes. But not for Santa, Inc. How does the company do it? That's what I look at in this podcast episode, using one of the great…read more >