It all comes down to communication

It’s a great feeling. You come out of a productive meeting you’ve chaired happy because everyone seemed to be on the same page. They all knew what was expected of them—your requests were very specific—and the next steps you outlined were clear and meaningful. Wonderful! Then, three days later, people are asking each other if they were even at the same meeting. Just because it was clear to you doesn’t mean it was clear to them. And whose fault is that? Sorry to say, but it was probably yours.

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Better decision making: Business lessons from the aviation world

As a pilot with a penchant for lifelong learning, I recently attended a seminar on Crew Resource Management (CRM—sorry, business readers, CRM in this context has nothing to do with salesforce.com) at the Rockcliffe Flying Club. Essentially, its purpose was to show us how to be a better—and safer—pilot by using all the tools available to us.

As I sat there, I realized how much this course had to offer me as both a pilot and a business leader. After all, efficient operations are important in both arenas.

Even if your business isn’t as heavily regulated as the aviation industry, some simplified versions of the methods used in aviation can apply to just about any business.

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