It all comes down to communication

It’s a great feeling. You come out of a productive meeting you’ve chaired happy because everyone seemed to be on the same page. They all knew what was expected of them—your requests were very specific—and the next steps you outlined were clear and meaningful. Wonderful! Then, three days later, people are asking each other if they were even at the same meeting. Just because it was clear to you doesn’t mean it was clear to them. And whose fault is that? Sorry to say, but it was probably yours.read more >

Microsoft’s transition to a customer-centric company

When you think about a large customer-centric technology company, you will almost certainly think of Apple. One that almost certainly didn’t make it to the top of your list was Microsoft. Yet, it is clear that the Redmond, Washington, giant is undergoing a massive transformation and is reinventing itself as leader in customer delight, crafting every product and service with care.read more >