This podcast episode looks at lessons that businesses can learn from the top chefs and how they can drive true differentiation and customer delight through deep focus and care at every step of the way.
This episode is based on a corresponding blog post I wrote a few years ago.
Continue reading “Passion and care – Business lessons from the top chefs”
As a pilot with a penchant for lifelong learning, I recently attended a seminar on Crew Resource Management (CRM—sorry, business readers, CRM in this context has nothing to do with salesforce.com) at the Rockcliffe Flying Club. Essentially, its purpose was to show us how to be a better—and safer—pilot by using all the tools available to us.
As I sat there, I realized how much this course had to offer me as both a pilot and a business leader. After all, efficient operations are important in both arenas.
Even if your business isn’t as heavily regulated as the aviation industry, some simplified versions of the methods used in aviation can apply to just about any business.
Continue reading “Better decision making: Business lessons from the aviation world”